At BTS Merch, our goal is to provide our customers with the best products at best prices. Customer satisfaction is our number one priority. It's what we live for. All products that we make or source are inspected before dispatch to ensure a pleasant shopping experience. Our professional Customer Support team is there for you anytime.
Our 30-day warranty starts from the date you receive our product. If you have any problem with an item please feel free to contact us immediately at "email@example.com"
To guarantee a fast and smooth warranty process, please indicate in your ticket all the details of your order, such as your order number, SKU number or the product name. Then kindly follow these 3 steps:
1. Please describe the issue and provide us with pictures (under 2MB) that display the problem and show the items outer packaging. For help with this, please contact our Customer Support Team here.
2. Once we have reviewed all the details above, we will arrange a return under warranty RMA (Return Merchandise Authorization).
3. Please ship the package according to the RMA instructions provided by our team.
Items under the 30 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team, we will allow a return for a refund and or an exchange as long the item is unused/unworn with all its labels, tags, and original packaging. Once we receive the item, we will offer you compensation.
Please note that customers need to cover the shipping fee to return items to us. This cost is non-refundable. Customers need to provide us the tracking details for their package and we will monitor the return. We will process any compensation once we have received the items.
Customers must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.
Items which are exempt from refunds, exchanges or replacements include all clearance or any discounted products, providing that BTS Merch did not make any error.