BTS Merch ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
How do you ship packages?
BTS Merch partners with global merchants and artisans in order to provide you the best prices and the most interesting products. Your order is shipped from global areas of South East Asia via our partnership with USPS and EMS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries and islands around the world. No matter where you are, you can buy from us!
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please refer your country's custom policy to know whether your order will be subjected to custom duty.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-40 Business days|
|Canada, Europe||10-40 Business days|
|Australia, New Zealand||10-40 Business days|
|Mexico, Central America, South America||15-60 Business days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. Do note tracking information takes 3-5 days to show up once your order has been shipped.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives from our suppliers.
If you have any other questions, please contact us and we will do our best to help you out.