Help Center

FAQ

Shipping FAQs

After payment has cleared, how long do I wait until my order is sent out?

When will I receive my items after I place an order?

Do you ship to my country and what are the shipping rates?

How do I know if my items have been shipped or not?

How do I track my order?

Why is my tracking number invalid?

If Customs duties are incurred, who is responsible for them?

Payment Methods

What are your Available Payment Methods?

Refunds/Returns - Under which circumstances would an item be eligible to be exchanged or returned?

Quality Issues

Mis-shipment

Items not received